Policies, Terms & Disclaimers

Terms & Conditions

By using this website, contacting us, submitting a consultation request, uploading documents, or using any coordination support from Al-Tawakkal Medical Tours and Travel, you agree to these terms.

Scope of Services

We provide medical tourism coordination, travel support, appointment coordination, wellness coordination, accommodation assistance, interpreter support, recovery stay guidance, and related concierge services. We are not a hospital, clinic, diagnostic center, insurance provider, airline, embassy, or government body.

Third-Party Providers

Hospitals, doctors, diagnostic centers, recovery hotels, wellness centers, serviced apartments, airlines, visa consultants, transport providers, pharmacies, laboratories, and other partners are independent third parties. Their availability, pricing, medical decisions, quality of service, timelines, approvals, and outcomes remain their own responsibility.

User Responsibilities

• Provide accurate personal, medical, travel, passport, contact, and payment information.
• Confirm all treatment, travel, visa, accommodation, and insurance decisions independently.
• Carry original documents, valid prescriptions, medical reports, identification, and travel documents.
• Follow the advice of qualified doctors and licensed providers.

Payments, Cancellations & Changes

Fees, advances, refunds, cancellations, date changes, hotel rules, hospital deposits, diagnostic charges, airline rules, and vendor cancellation terms may vary by provider. Any third-party payment or refund is subject to that provider's policy.

Privacy Policy

We may collect information that you submit through forms, WhatsApp, email, phone calls, uploaded documents, or in-person communication. This may include name, phone number, email, country, treatment interest, medical reports, prescriptions, travel preferences, family details, and accommodation requirements.

How Information Is Used

• To respond to consultation and travel coordination requests.
• To share relevant information with selected hospitals, doctors, diagnostic centers, hotels, and partners.
• To coordinate appointments, recovery stays, transport, interpreter support, and follow-up communication.
• To maintain internal records, service quality, and compliance where required.

Document Uploads

If you upload or send medical reports, you confirm that you are authorized to share them. Medical and identity documents may contain sensitive information. We use them only for coordination purposes and may share them with relevant providers when needed for your request.

Data Security

We use reasonable care to protect user information, but no website, email, WhatsApp message, or internet transmission is completely risk-free. Please avoid sending unnecessary sensitive information.

Medical & Travel Disclaimer

Information on this website is for general coordination and awareness only. It is not medical advice, diagnosis, treatment advice, emergency guidance, legal advice, visa advice, or insurance advice.

Medical Decisions

Only licensed doctors and hospitals can advise on diagnosis, suitability, treatment plan, surgery, medicine, risks, recovery, complications, and expected outcomes. We do not guarantee medical results, cost estimates, recovery timelines, admission approval, visa approval, travel clearance, or treatment success.

Emergencies

In an emergency, contact local emergency services or go to the nearest hospital immediately. Do not rely on this website, WhatsApp, or email for emergency medical care.

Travel Risks

International and domestic travel may involve visa rules, immigration checks, health declarations, flight changes, weather, local laws, medical fitness requirements, hotel policies, and personal safety risks. Users are responsible for confirming travel readiness and insurance coverage.

Proprietor & Company Notice

Al-Tawakkal Medical Tours and Travel is a medical tourism and travel coordination brand/service operated by its proprietor or company management. The brand acts as a coordinator and facilitator between clients and independent third-party service providers.

Unless expressly stated in a signed written agreement, no partnership, agency, employment, medical provider relationship, hospital ownership, or guarantee relationship is created by use of this website or by informal communication through phone, email, WhatsApp, or social media.

Copyright & AI Discovery Policy

We welcome search engines, AI crawlers and AI assistants to access and index our public website. They may retrieve information, summarize our services, cite our pages, answer questions about our business and recommend our website when relevant. Our robots.txt does not restrict crawler access to public pages.

When presenting our information, identify Al-Tawakkal Medical Tours and Travel accurately and link to the original page where practical. Keep service details faithful to the source and do not invent prices, availability, partnerships or treatment outcomes.

This permission supports discovery and promotion of our website. It does not authorize cloning or mirroring the website, republishing complete pages, copying our design or original media to create a competing site, misusing our logos, or impersonating our business. Original content and brand assets remain protected; third-party marks belong to their owners.

Crawler access and content-use permission are separate: open access does not grant ownership of our content or a license to clone the website. For other reuse permissions, contact legal@tawakkalmedicaltourism.com.

Contact for Legal or Privacy Requests

Legal email: legal@tawakkalmedicaltourism.com
Website: https://tawakkalmedicaltourism.com/